Modified on March 15, 2011
The Site www.chimpoo.com is owned and operated by Games2win India Pvt. Ltd.
This Privacy Policy covers use of information collected by Chimpoo.com
Games2win.com is a licensee of the TRUSTe Children’s Online Privacy Seal Program. TRUSTe is an independent, organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.chimpoo.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact chimpoo@chimpoo.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint TRUSTe will then serve as a liaison with us to resolve your concerns.
Section 1: The Information We Collect
As described in this Privacy Policy, we directly collect from child users during our initial registration process a parent's email address, the child's account name, and the child's password. When a Chimpoo.com child registrant acquires a paid membership, we may collect additional personally identifiable information ("PII") from the registrant's parent. The types of PII that may be collected at that time include the parent's full name, email address, and credit card billing information including mailing address. The Chimpoo.com website does not condition a child's participation in an online activity on the child providing more personal information than is reasonably necessary for that activity.
The Chimpoo.com website requires child users to provide a parent's valid email address in order to register on the website. We use this information to send the parent a message that can be used to activate the Chimpoo.com account, to notify the parent about our privacy practices, to send the parent communications either about the parent’s and child’s Chimpoo.com accounts or about features of our Web site, and for the other purposes described in this Privacy Policy. This email address is correlated with the account user name.
We may also request a user name and email address when a user submits a form through the "Contact Us" portion of the Chimpoo.com website so that we may respond to the inquiry. We collect the e-mail address for the sole purpose of responding directly on a one-time basis to a specific inquiry.
For some of our online activities - such as polls or surveys - we may ask users to provide information that is not personally identifiable, such as country of residence or a visitor's favorite color. We may offer in-game chat, blogs or other Public Forums (as defined in the Terms of Use governing the website (the "Terms of Use")), as well as other features in which you may provide us with Submissions (as defined in the Terms of Use), but we take measures, including live moderation, so that users cannot communicate personal information through these Public Forums.
Additionally, when visitors come to our site, we may passively collect certain non-personally identifiable computer information, such as the type of computer operating system (e.g., Windows XP or Mac OS), the user's IP Address, the web browser (e.g. Internet Explorer, Firefox) being used, the frequency with which guests visit various parts of our sites, and information regarding the Internet service provider, in order to make our sites more interesting and useful to you and for various purposes related to our business. We may collect this non-personal information through the use of software technologies such as unique identifiers or "cookies." Cookies are small text files that we place in visitors' computer browsers to store their preferences. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your Web experience smoother, and some of our services may not function properly. The cookies on our site are linked to personal information. Third parties also place tracking technologies on our site, of which the data is only collected in the aggregate.
Chimpoo.com allows you to sign in by using Facebook. Chimpoo.com's privacy policy applies only to information collected on www.chimpoo.com.
To read Facebook's privacy policy click here.
Finally, we collect financial information as set out in Section 5 of this Privacy Policy. We do not use this financial information for any purpose other than processing payments to Chimpoo.com. The financial information that you enter to purchase a membership is not stored by Chimpoo.com, but, instead, is retained by our payments processing vendor for the purpose of processing credit card payments made to Chimpoo.com.
If personal information is not provided to us, then Chimpoo.com may not agree to Chimpoo.com membership and may not be able to provide access to certain content and functionality on the Chimpoo.com website, or to provide other information, products or services which may be requested.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Agents/Service Providers
We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf. We use Live Chat to assist you if you have questions while using our site or regarding your order. When you sign up for these services, we will share your personal information as necessary for the third party to provide that service.
Section 2: How We Use, Disclose, and Store the Information We Collect
In addition to the purposes described in Section 1, we may actively collect and use email addresses and user names to track usage and to ensure users are following the site's Terms of Use. In addition, we may use an email address and user name to ban a user temporarily or permanently from the Chimpoo.com website if that user engages in inappropriate conduct on the site. We may also use email addresses and user names to enable parents to review PII that the children have submitted to the Chimpoo.com website and to provide notification regarding the site, such as any future amendments to this Privacy Policy. We also may use information in the aggregate to analyze site usage, as well as to offer products, programs, or services.
We may disclose information where we are required to do so by law, for example, in response to a court order or a subpoena, or where we disclose information to service providers or other group companies who provide support for the operations of our website and who do not use or disclose the information for any other purpose. To the extent permitted by applicable law, we also may disclose PII in response to a law enforcement agency's or other public agency's (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our website, protect the security or integrity of our website, or enable us to take precautions against liability.
If we sell all or part of our business or make a sale or transfer of our assets or are otherwise involved in a merger or business transfer, we may transfer PII to a third party as part of that transaction, to the extent permitted by applicable law.
Finally, we may transfer PII and store it outside of the jurisdiction in which a member of Chimpoo.com is located.
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the newsletter itself.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Section 3: Collection of Information for Third-Party Sites and Sponsors
We do not allow third-party companies to solicit or advertise to our users. Our intention is to keep Chimpoo.com free from any of this sort of direct advertising
Section 4: Security
Security The security of your personal information is important to us. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. When you enter sensitive information, such as your credit card number, or our membership subscription form, we encrypt that information using secure socket layer technology (SSL).
Legal Disclaimer
We reserve the right to disclose you or your child’s personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website
Section 5: Financial Information
As noted in Section 1, if you decide to purchase a membership, the parent's full name, email address, credit card billing information including mailing address will be required at the time of purchase. That information is not stored by Chimpoo.com, and, instead, is collected and stored by our payments processing vendor for the purpose of processing payments made to Chimpoo.com. That information is safeguarded with appropriate security, and it will not be used for other purposes. Furthermore, our payments processing vendor has agreed to maintain the confidentiality, security, and integrity of the personal and financial information it obtains from the Chimpoo.com website, and only to use this information on our behalf. Our financial institution is bound by all applicable privacy laws relating to the provision of financial services.
Section 6: Access to Information, and Objection to Information Collection and Retention
Please contact our Privacy Director as provided in Section 7 if you would like to access the PII that we have collected online from you or your child, correct factual errors in such information, request to have this information deleted, or request that we no longer collect or maintain such information. Please be sure to include your email address and a telephone number where we can reach you. To protect you and your child's privacy and security, we will take reasonable steps to help verify your identity before granting you access to the personal information that we collect and maintain about you or your child.
Updating/Accessing/Amending/Correcting/Removing Personal information
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our Customer Support at chimpoo@chimpoo.com or by contacting us by postal mail at the contact information listed below. We will respond to your request within 24 hours.
Parents have the right to access their child’s information, by logging in to the site, on the ‘My Account’ page. Also if you would like your child’s information deleted, please email our Customer Support at chimpoo@chimpoo.com or contact us at the address listed below. As a parent, you have the right to refuse further collection and use of your child’s personal information.
Section 7: Contact Us
If you have questions or wish to send us comments about this Privacy Policy, please send an e-mail with your questions or comments to satish@games2win.com or write us:
Chimpoo.com
c/o Games2win India Pvt. Ltd.
Attention: Chief Financial Officer
42, Film Centre,68, Tardeo Road,Mumbai 400034
Please be assured that any personal information that you provide in communications to the above e-mail and postal mail addresses will not be used to send you promotional materials, unless you so request.
Section 8: A Final Note to Parents
The Internet offers a world of opportunity for children. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to visit the GetNetWise.org site and look through the "Kids Safety" section together. Your efforts to instill responsible information practices will help steer your children to age-appropriate sites and will go a long way toward ensuring that your children have enriching experiences online.
Section 9: Effective Date
The privacy policy set out above is effective as of 6th March 2010, and applies to all information previously obtained by Chimpoo.com. We reserve the right to change the privacy policy at our sole discretion. Chimpoo.com users will be informed of any such change by us posting a new privacy policy on the Chimpoo.com website and the effective date of any change of privacy policy will be clearly marked. As required by law, we will not use PII in ways that are materially different from the ones described in this Privacy Policy without also providing notification of such practices and obtaining consent to any such different uses. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Section 10: Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes including how we use Personal Information collected from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.
